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Benefits

Frees up busy Hospital Emergency Department triage teams to focus on patients with medical emergencies


Empowers patients with minor health problems to safely start their journey in primary rather than secondary care


Delivers better sustained health outcomes by reducing Emergency Department crowding and patient wait times


Manages costs within Hospitals through lower patient volumes

Results

33,000 less patients in Hospital Emergency Departments across 5 New Zealand Hospitals and 9 Urgent Care Clinics


100-300% increase in access among Maori to Primary Care


Up to 14% reduction of total Emergency Department volumes per annum

Our System

Puts patients at the centre of the decision-making process, giving them the information they need to make informed choices about where to start their treatment journey for minor complaints


Let’s patients see current wait times of your Emergency Department and local Urgent Care Clinics on their smart phone


Connects your Emergency Department and local Urgent Care Clinics in real time


Lives in the cloud, outside your network and firewall


Uses state of the art security systems and software

Connects your Emergency Department and local Urgent Care clinics in real time to deliver better outcomes for patients

Hospital Emergency Departments

Solutions for Emergency Departments

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Patients

Supporting non-emergency patients to start their journey in primary care

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About us

Our Mission and Values

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Emergency Q is not a substitute for professional health care or advice

Emergency Q, and any information provided in or through Emergency Q, is provided on an “as is” basis. Your use of Emergency Q is at your own risk and you are solely responsible for your use of Emergency Q. Emergency Q is provided for information purposes only and is not intended to be used to replace the advice of a qualified health care provider. If you are unsure whether to use Emergency Q please contact your qualified health care provider.

Emergency Q is supplied from and to New Zealand and we do not warrant that Emergency Q is appropriate or available for use in any other country other than New Zealand. Emergency Q does not provide care options in every part of New Zealand and only provides patients and carers with data in areas where hospitals and providers of primary care have agreed to use Emergency Q and made their data available.

Emergency Q only provides data relating to participating healthcare providers (hospitals and urgent care/after-hours clinics) and does not necessarily offer a comprehensive list of all available healthcare providers, or of those that are nearest to you. There may be healthcare providers other than the providers shown on Emergency Q that are available and closer to you.